Server error

Introduction

If you are having issue with reaching LMS and CMS with Uh oh, we are having some server issues.. message and image like below, then you are having an interval server error and there are some possibilities for that which we will define.

Diagnosis

The below are the possibility for the server error.

• Invalid Link or URL
  An invalid url or invalid formatted url can cause this type of error.

• Error caused by python file
  These type of error can also occur because of python errors and exception. For example a missing imported module, an invalid syntax or indentation error etc.

• Invalid Json format
  The Json formats in file should be correct a minor mistake in json format can cause you a server error.

Checking logs

You can check the logs of CMS and LMS to identify the error and the file in which the error is occurring. To check the logs use the below commands.

sudo tail -f /edx/var/log/{lms,cms,edx,supervisor,nginx}/*log